FAQ's
How long does delivery take?
Most in-stock items are dispatched quickly from our UK warehouse. However, some products are Special Order items and are sourced directly from the United States. These products can take longer to arrive as they need to be imported before being dispatched to you.
Estimated delivery times are shown where possible, but delays can occasionally occur due to supplier availability or customs processing.
If you need your order urgently, please contact us before placing your order at support@skincarehut.co.uk and we'll be happy to advise on stock availability and estimated delivery times.
Do you offer free shipping?
Yes. We offer FREE UK Standard Delivery on all orders over £50.
Shipping costs for orders below £50 are calculated at checkout. International shipping rates vary depending on your destination and the weight of your order.
Where do your products come from?
We source authentic skincare, beauty and fragrance products from trusted suppliers around the world, with a particular focus on exclusive brands from the United States that are often unavailable in the UK.
Our aim is to make international beauty products easily accessible without the hassle of importing them yourself.
Are your products genuine?
Absolutely. Every product we sell is 100% authentic and sourced from trusted distributors and suppliers. We never sell counterfeit or imitation products.
Can I return my order?
Yes. We accept returns on products that are:
- Unopened
- Unused
- In their original condition and packaging
- Returned within our returns period
For hygiene and safety reasons, opened, used or tested skincare, makeup and fragrance products cannot be returned, unless they are faulty or have a confirmed manufacturing defect.
If you believe you've received a faulty item, please contact us with photographs and a description of the issue at support@skincarehut.co.uk.
My item arrived damaged or incorrect
We're sorry to hear that. Please email support@skincarehut.co.uk within 48 hours of delivery with your order number and clear photographs of the issue. We'll resolve the problem as quickly as possible.
Do you ship internationally?
Yes. We ship throughout the United Kingdom, mainland Europe and many countries worldwide. Shipping costs and delivery times are calculated during checkout based on your destination.
Please note that international customers may be responsible for any local customs duties, taxes or import fees charged by their country.
Can I cancel or change my order?
If your order has not yet been processed or dispatched, we'll do our best to amend or cancel it. Please contact us as soon as possible at support@skincarehut.co.uk.
Once an order has been dispatched, changes or cancellations may no longer be possible.
How can I contact you?
Our customer support team is always happy to help.
Email: support@skincarehut.co.uk
We aim to respond to all enquiries as quickly as possible, typically within 1 business day.